Refund policy
Store Information
Company Name: GOODDEALS TRADE LLC
Address: 2214 NE 20TH AVE, CAPE CORAL, FL 33909, United States
Tax ID: 88-1175535
Phone: +1 9854980129
E-mail: info@gooddealstrade.com
Business Hours: Monday – Friday, 08:00 – 18:00 EST
Contact us via email – we will respond within 24 business hours.
1. Scope of Refund Policy
This refund policy applies to all furniture and home products purchased through the GOODDEALS TRADE LLC online store in the United States, including chairs, beds, cabinets, and related accessories.
2. Refund Request Period
Customers can submit a refund request within 14 days of product delivery. Requests submitted after this period may not be processed under this policy.
3. Conditions for Refund
Products must be returned brand new and unused, without any damage, scratches or alterations. All original accessories, instruction manuals and packaging must be complete and intact.
4. Applicable Products
This policy applies to all product types, including furniture and accessories, except products damaged due to improper use by the customer.
5. Refund Request Process
Customers must contact GOODDEALS TRADE LLC customer service via email at info@gooddealstrade.com to initiate a refund request.
6. Customer Service Confirmation
After receiving a request, GOODDEALS TRADE LLC will confirm within 24 business hours whether the product meets refund conditions and provide instructions for return and the return address. We will send you a prepaid return shipping label once your refund request is approved.
7. Return Address
Approved products must be returned to:
2214 NE 20TH AVE, CAPE CORAL, FL 33909, United States
8. Return Shipping Costs
Return shipping costs for products meeting the conditions are covered by GOODDEALS TRADE LLC. Customers do not pay additional fees.
9. Packaging Requirements
Products must be returned in their original packaging or equivalent to prevent damage during transport.
10. Refund Processing Time
After receiving and inspecting returned products, GOODDEALS TRADE LLC will process refunds within 2 business days using the original payment method.
11. Refund Amount
The refund will cover the amount paid for the product, including product price and applicable taxes. Any additional shipping costs for the return are covered by GOODDEALS TRADE LLC.
12. Refund Notification
After submitting a request, customers will receive a confirmation email containing the request number, return address, and instructions.
13. Customer Support
For questions regarding the refund policy, customers may contact GOODDEALS TRADE LLC customer service at info@gooddealstrade.com. We will respond within 24 business hours and provide instructions as needed.