Exchange Policy
Store Information
This website is owned and operated by GOODDEALS TRADE LLC.
Company Name: GOODDEALS TRADE LLC
Address: 2214 NE 20TH AVE, CAPE CORAL, FL 33909, United States
Tax ID: 88-1175535
Phone: +1 9854980129
E-mail: info@gooddealstrade.com
Business Hours: Monday – Friday, 08:00 – 18:00 EST
Contact us via email – we will respond within 24 business hours.
1. Scope of Exchange Policy
This exchange policy applies to all furniture and home items purchased through the GOODDEALS TRADE LLC online store in the United States. After receiving a product, customers may request an exchange according to this policy.
2. Exchange within 14 Days
Customers may submit an exchange request within 14 days of receiving the product. The product for exchange must be brand new and unused, free of damage, stains and scratches, and keep full resale value.
3. Exchange Conditions
The product must meet the following conditions for exchange:
· No visible damage or breakage
· Product must remain resalable
· Complete packaging and accessories
Requests that do not meet these conditions will not be processed. Customers must ensure the product meets these criteria.
4. Exchange Process
The exchange process includes the following steps:
· Customer submits an exchange request within the allowed period via customer service
· Provide the order number and product name
· Customer service confirms that the product meets exchange conditions
· Customer returns the product to the provided address
· We ship the replacement product to the customer
Once your exchange application is approved, we will send you a prepaid return shipping label with detailed shipping instructions.
5. Customer Service Assistance
Customers may contact customer service via email or phone for instructions, logistics information, and necessary forms. Responses are provided within 24 business hours.
6. Submission of Exchange Request
Requests must be submitted within 14 days of receipt and include:
· Order number
· Product name
· Product photos (if required)
7. Shipping Costs for Exchange
All shipping costs for eligible exchanges are covered by GOODDEALS TRADE LLC. Customers do not incur additional fees but must ensure secure packaging for the product.
8. Exchange Address
Products to be exchanged should be sent to:
2214 NE 20TH AVE, CAPE CORAL, FL 33909, United States
Ensure packaging is intact to prevent damage during transit.
9. Verification of Exchanged Products
Upon receipt, we will verify the product to confirm it meets exchange conditions, including checking whether the item is brand new, unused, complete with original packaging and intact accessories.
10. Shipping of Replacement Product
After confirmation of compliance, the replacement product will be shipped within 1–3 business days. Customers will be notified of shipping details via email or phone.
11. Customer Obligations
During the exchange, customers must:
· Provide accurate order and contact information
· Properly package the product to ensure its safety
· Follow the terms of the exchange policy
· Ensure the product stays brand new and unused without any traces of use.
12. Policy Updates
GOODDEALS TRADE LLC reserves the right to update this exchange policy at any time. Updates are published on the website and take effect immediately. Requests must follow the policy in effect at the time of submission.
13. Contact
For any questions regarding this exchange policy or process:
E-mail: info@gooddealstrade.com
Phone: +1 9854980129
We will respond within 24 business hours to assist customers with exchanges.